Frequently Asked Questions (FAQ)
Hey there, streetwear enthusiasts! Get ready for some FAQ goodness catered specifically to your street style needs. We've got all the info you need in a simplified and straightforward manner. Let's dive right in:
1. Where do your products come from?
We source our top-quality streetwear directly from Japan and Hong Kong. Expect nothing but the best from the heart of streetwear culture.
2. How long does processing take?
Our dedicated team works hard to process your orders within 72 hours (that's 3 business days). We want to make sure your streetwear game is on point.
3. What's the shipping time frame?
Shipping times can vary, but your package should arrive within 1 to 3 weeks. Please note that delivery times may be influenced by your location and any unforeseen customs delays.
4. Which payment methods do you accept?
We offer the convenience of credit card and PayPal payments. Choose the option that suits you best during checkout.
5. What's your refund policy?
We've got your back with our 30-day refund policy. If the streetwear vibes aren't hitting right, you have a whole month from the delivery date to request a refund. For more details, check out our Return Policy.
6. Is shipping free?
Absolutely! We provide free shipping on all orders. No extra charges, just pure streetwear goodness delivered to your doorstep.
7. Can I speed up shipping with expedited options?
If you're in a hurry, we've got you covered. You can opt for our expedited shipping at an additional cost. During checkout, you'll have the chance to upgrade and receive your streetwear game even faster. Estimated delivery times will be provided during purchase.
8. How can I track my order?
Once your order hits the streets, we'll send you a shipping confirmation email with a tracking number. Keep an eye on your package's journey from our location to yours. Please note that tracking information may take a few days to become available.
9. Do you offer international shipping?
We're all about spreading the streetwear love worldwide. We offer international shipping to select countries. However, please be aware that additional customs duties or taxes may apply. Any fees or charges are the responsibility of the customer.
10. Can I cancel or make changes to my order?
We understand that plans can change. You have a 24-hour window after placing your order to cancel or make any edits. Simply email us at [email protected], and we'll do our best to accommodate your request.
11. Are your products authentic?
Absolutely! We take pride in delivering 100% authentic streetwear. Our products are sourced from reputable manufacturers and suppliers to ensure you're getting the real deal.
12. Do you restock sold-out items?
We're always on the lookout for that streetwear heat! While some items may be limited edition or one-time drops, we do our best to restock popular items whenever possible. Keep an eye on our website and social media channels for restock announcements.
13. How can I contact you for further assistance?
Need some extra streetwear guidance? We're here to help! Feel free to email our friendly support team at [email protected]. We'll get back to you promptly with the assistance you need.
14. Is my payment secure?
Rest assured, your payment is secure with us. We can't charge you more than what you've actually paid, and all transactions are fully encrypted for your peace of mind. We prioritize your security and never store any of your personal payment information
15. Anything else important to know?
Stay tuned for fresh updates, special deals, and limited drops! Make sure to follow us on social media and subscribe to our newsletter to stay in the loop. Keep slaying the streetwear game, and if you have any more questions, don't hesitate to reach out. We're here to ensure your streetwear journey is always on point!
The We Love Street Team